Overview
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We are looking for a Workplace Experience Ambassador for our Integrated Facility Management business line on our Amazon account dedicated team.
Role Purpose
The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. While front of house is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.
What This Job Involves
* Take ownership of the internal and external visitor experience, ensuring all interactions leave the customer with a positive, memorable experience
* Delivery of core front-of-house services such as sign-in, badging, luggage, lost and found and deliveries
* Receive, direct and relay telephone, email and other queries via front of house
* Greet, assist and direct candidates/new hires/visitors and the general public appropriately
* Maintain continual awareness of onsite events to personalise and optimise the visitor experience
* Contribute to maintaining the highest standards of presentation and functionality across front-of-house and meeting and event areas with attention to detail
* Undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations
* Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables
* Create and maintain up-to-date Outlook, Conference Room Finder and SharePoint room booking systems
* Be aware of local area services (shops, restaurants, hotels, transport) to support customers
* Work daily with security and janitorial teams on meeting and events coordination
* Provide timely, accurate and personalized responses to meetings and events enquiries
* Work flexibly in different settings as part of the team
* Coordinate daily updates of room booking displays according to local/regional processes
* Assist with onsite space audits and walk-throughs
* Support and cover other facilities team services as required (e.g., Trouble Ticket requests, mail and courier services, site inspections, and administrative tasks)
Every day is different, and in all these activities, we encourage you to show your ingenuity.
What You Need to Apply
* Experience in reception, concierge or related field
* Previous catering or hospitality experience is desirable
* Excellent people skills and ability to interact with a wide range of staff and demands
* Previous experience in a high-profile corporate environment
* Facilities Management exposure would be beneficial
* Fluency in English and local language
* Strong PC literacy with ability to manage daily activities using various systems
* Very high attention to detail
* Outstanding customer service skills with confidence in written and verbal communication
* Professionalism at all times and the ability to be an ambassador for the team
* Excellent teamwork and willingness to go above and beyond for colleagues
What You Can Expect From Us
* Join an entrepreneurial, inclusive culture where we succeed together across the globe
* Total Rewards program focused on career, recognition, wellbeing, benefits and pay
* Opportunities to develop strengths and enjoy a fulfilling career with varied experiences
Apply today at jll.com/careers.
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Seniority level
* Associate
Employment type
* Full-time
Job function
* Administrative
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