A key objective of a Collections Manager is to maximize protection of Microsoft's investments in Accounts Receivable (AR) while acting as a trusted advisor to the business and delivering key decision support, enabling profitable growth and effectively managing the lifecycle of the dollar. The candidate will also be accountable for accelerating cash flow and optimising collections performance. Collections Manager role champions customer obsession across the organisation, acting as a trusted source of knowledge and ensuring the customer's voice influences business decisions. The role focuses on building strong relationships, driving adoption of solutions, and resolving escalations effectively. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.