Account Management Analyst
Location: Office Based/Hybrid (Cork)
Reports to: Head of Account Management
Key Responsibilities
Manage the portfolio of accounts assigned to the Account Management team, ensuring effective planning and prioritisation
Analyse customer, operational, and commercial data to support decision making and identify improvement opportunities.
Oversee and maintain customer renewal tracking to ensure timely and accurate contract management.
Generate qualified opportunities and leads for field-based Account management.
Monitor at risk customer accounts and implement proactive retention strategies.
Manage assigned portfolio of Workwear accounts ensuring consistency of quality of services, renewals and developing cross and upsell opportunities for portfolio growth.
Ensure all customers receive exceptional service in line with CWS quality standards and KPIs, by monitoring service performance and proactively resolving customer issues using internal CRM systems.
Collaborate closely with internal teams (Sales, Service, Operations, Distribution) to ensure excellent customer service
Produce regular reporting on service issues, customer feedback and weekly account management activities
Stay informed on product developments, industry trends, and competitor activity to support customer conversations and business planning
Essential Skills and Experience
Proven track record in data analysis/customer service and/or account management with +3 years relevant experience
Strong communication and interpersonal skills with the ability to engage confidently with customers at all levels.
Ability to prioritise, plan, and manage workload effectively in a dynamic environment.
Confident decision‑making and problem‑solving abilities with a proactive approach.
Excellent attention to detail, accuracy, and strong organisational skills.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) experience with CRM and ERP systems is an advantage.
Strong negotiation, influencing and presentation abilities.
Flexible and adaptable approach to changing business needs
Customer focused mindset with a drive to exceed expectations and improve customer satisfaction
Ability to interpret and present data insights to support commercial decisions
Experience managing multiple stakeholders and coordinating with cross‑functional teams
Ability to handle sensitive customer issues with professionalism and confidentiality
Additional Requirements
Willingness to work flexibly and travel nationally when required
Ability to work under pressure and meet deadlines, KPIs and performance targets
Eligibility to work in Ireland without restrictions.
We Offer
Competitive Salary package
Laptop and Mobile phone provided
Employee Assistance Program (EAP)
Career Progression opportunities within a leading European service provider
Supportive team environment with a strong focus on employee wellbeing and development
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