Overview
As Spa Manager at Kilkea Castle & Golf Resort you will be responsible for ensuring consistent quality customer service, providing guests with a memorable stay, and supporting team members on a daily basis. You will lead wellness operations at a luxury hotel/resort in Ireland, overseeing a team of 10 including an assistant manager, supervisor, and eight therapists.
Job Title
Spa Manager
Reporting To
General Manager
Key Responsibilities
* Leadership & Team Management – Lead, motivate, and develop a high-performing spa team of 10; conduct regular team meetings, performance reviews, and training sessions; manage staff scheduling, rosters, and holiday planning; foster a culture of excellence and guest-centric service.
* Operations & Guest Experience – Oversee daily spa operations, ensure smooth delivery of treatments and services; maintain high standards of cleanliness, safety, and ambience; handle guest feedback and resolve issues promptly; collaborate with hotel departments to promote integrated guest experiences.
* Business Development & Revenue – Drive treatment and retail sales through promotions and upselling; monitor KPIs (revenue, occupancy, guest satisfaction); develop and implement marketing initiatives with hotel marketing; manage spa booking systems and optimize treatment room usage.
* Compliance & Standards – Ensure compliance with health and safety regulations and industry standards; maintain records of inventory, staff certifications, and training logs; stay updated on wellness trends and introduce innovative offerings.
Qualifications & Requirements
* Proven experience in spa management within a luxury hospitality setting.
* Strong leadership and interpersonal skills with a passion for wellness.
* Excellent organisational and financial acumen.
* Familiarity with spa booking software and retail systems.
* Meals while on duty
* Employee recognition
* Bike to Work scheme
* Employee Assistance Programme and PRSA Scheme
* Continuous training and development
* Uniform provided
About Kilkea Castle
Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscaped gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a championship golf course, and a world-class culinary experience. We are Great Place to Work 2024 certified and Georgina Campbell’s Four-Star Hotel of the Year 2024.
Equal Opportunity
Kilkea Castle is an equal opportunities employer.
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