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The primary function of the Branch Support Advisor is to renew and sell Personal Lines, Farm and Commercial Business. The role involves assisting Branches to achieve their Renewal and New Business targets while delivering superior customer care that produces sales results and enhances the FBD Brand. The primary role is to provide phone support to Sales Offices, participate in, and complete new business campaigns when required.
Job Responsibilities
The primary function of the Branch Support Advisor is to renew and sell Personal Lines, Farm and Commercial Business. The role involves assisting Branches to achieve their Renewal and New Business targets while delivering superior customer care that produces sales results and enhances the FBD Brand. The primary role is to provide phone support to Sales Offices, participate in, and complete new business campaigns when required.
Education
* Strong knowledge of FBD products and systems with a minimum of 3 years’ experience in a similar role is advantageous but not essential.
* Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP), or Grandfathered Accreditation is desired; assistance will be provided to obtain this qualification within the timeframes outlined by the Central Bank of Ireland.
* Leaving Certificate or equivalent and/or a relevant third-level qualification.
Experiences
* Previous insurance/financial services experience is advantageous but not essential.
* Sales/customer service experience in a similar role is a distinct advantage.
* Proficient in Microsoft Office Suite – Word, Excel, Outlook.
* Successful candidates will have the ability to develop and maintain customer relationships, demonstrate excellent communication and organizational skills, and be ambitious, target-driven, energetic, with a positive outlook.
MCC
* Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012).
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FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability, and social circumstances.
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