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Overview
Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients. We work with a wide range of private and public clients to create great work environments. Mitie has received multiple awards for excellence and wellbeing programs and is committed to employee development and a diverse workforce.
Key Responsibilities
* First point of contact / front of house for all visitors.
* Answer incoming phone calls and direct calls to the relevant department.
* Manage deliveries to reception.
* Assist the Customer Experience Manager with client meeting room bookings and parking requests.
* Assist the Customer Experience Manager with client lunch orders for meetings.
* Request new starter ID badge requests.
* Issuing office communication emails & reminders when necessary.
* Visitor Badge management for clients and contractors.
* Managing third party sign-ins in the Contractors logbook.
* Managing the queries sent via the Dublin Reception email inbox.
* Order taxis if required.
* Work with Facilities to action client requests.
About you
* Proficient in using all standard Microsoft Office packages (Word, Excel, Email etc.).
* Excellent telephone manner, being always polite and courteous.
* A team player who can confidently interact with others, but who is also able to work independently.
* Logical thinker with good organisation and administration skills.
* Accuracy and attention to detail.
* A genuine passion for delivering exceptional customer service.
Company benefits
* Annual leave purchase scheme (buy up to 5 extra days of annual leave per year).
* Free virtual GP service.
* Access to our Employee Assistance Programme (EAP).
* Mi Recognition (Thanking employees for a job well done ranging from €25 - €250).
* Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie).
* Long service awards (Ranging from €50-€300).
* Mi Deals (Fantastic savings at high street stores).
* A non-contributory life assurance scheme.
* Bike2Work Scheme.
* Tax Saver Scheme.
* Learning & development (access to 200 courses on our L&D platform).
Mitie is an equal opportunity employer.
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