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Reporting to: Engineering Technical Manager
Overall Purpose of the Job
This position is responsible for the promoting & delivering technical excellence both practically andtechnically as an individual and within a team environment.
Main duties and responsibilities
* Provide assistance for Technical activities related to the technical team, on site facilities etc.
* Use Apleona systems to promote efficiency and technical professionalism to grow the business technically.
* Develop and monitor SOP’s.
* Support Technicians on reports/quotation follow up.
* Quality checks, site visits.
* Point of contact for Technical support of Technicians.
* Day to day interaction with technicians
* Development: Highlight training requirements for technicians
* Monitor and drive compliance of technicians in respect of the weekly KPI report: 1. Risk assessments 2. Logged hours. 3. Outstanding reports 4. Outstanding quotes 5. Close out WO reports 6. Timekeeping 7. Van checks
* Proactively identify new ways to deliver services more efficiently, introduce new services and minimise lost time.
* Excellent problem solving skills.
* Ability to work on own initiative.
* Ability to promote a good team working environment and be a team player.
* Other duties as assigned
The successful candidate must also hold:
* Adaptable and flexible
Qualifications and Experience
* Strong technical ability and a desire to learn
* Excellent communication skills with strong problem solving skills
* Ability to work on own initiative and as part of a team General
* The above responsibilities are neither exclusive nor exhaustive and the incumbent may be called upon to carry out such other appropriate alternative or additional duties as may be required which are within their capability and competence.
* This position is to be worked in conjunction with the current technician’s role
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