Company Overview
Version 1 is a trusted partner for global brands, delivering solutions that drive customer success in the technology services industry. With over 26 years of experience and strategic partnerships with Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake, we continue to innovate and grow.
We have received numerous awards, including Innovation Partner of the Year Winner 2023 from the Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023, and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.
As a digital-first consultancy, we focus on our core values and have achieved significant growth across our practices. Our Digital, Data, and Cloud team is preparing for the next phase of expansion, creating new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.
* UK & Ireland's premier Oracle, Microsoft & AWS partner
* Market leader in Oracle ERP and Cloud Applications
* Consulting, implementation, and support services
* 3200+ strong, €347m/£302m revenue business
* ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK
Job Title: Oracle Service Delivery Manager
We are seeking an experienced Oracle Service Delivery Manager to join our growing Enterprise Applications Practice. The ideal candidate will have a passion for expanding their skillset across Oracle EBS, Oracle ERP Cloud, and HCM Cloud.
In this role, you will be a customer champion and voice, ensuring customer satisfaction with service delivery and driving future opportunities to success. You will have the opportunity to work with the latest cloud technology, collaborate with cross-functional teams, and develop your leadership skills.
Key Responsibilities:
* Report to the Head of Service Delivery
* Oversee monthly and quarterly forecasting of team costs and project revenues
* Agree strategy with Division Heads and Service Portfolio Managers
* Determine number of technical leads required for effective team management
* Manage all three sides of the Strategic Triangle – Customer Satisfaction, Employee Engagement, and Profitability
* Input to service design and support for service implementation
* Maintain standards for ISO 20000 & other relevant quality standard compliance
* Manage customer escalations, issues, problems, and requirements
* Conduct regular Service Reviews with Customers
* Identify and progress Continual Service Improvement initiatives
* Manage business risk and knowledge to ensure business continuity
* Achieve targets and improvement initiatives for customer satisfaction
* Explore and drive opportunities within existing customers for new/additional work
Requirements:
* Experience in delivering Customer First outcomes and understanding the challenges in delivering transformational change involving ERP systems
* Skills such as inspiring and driving teams, commercial acumen, leading on bids for delivery, asking tough questions, curiosity, and willingness to learn
* Excellent leadership and decision-making skills
* Excellent analytical skills
* A track record in driving revenue opportunities
* Demonstrated ability to work within a process-driven environment
* Resource Management experience: performance management, workload distribution, team development, knowledge management
* Expertise in forecasting: monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs (Financials)
* An excellent understanding of software configuration management
* Effective verbal and written communication skills
* The ability to be a self-starter and recognize what needs to be done, take responsibility for bringing people together to find solutions, and escalate when progress is impeded
Why Version 1?
We offer a range of benefits, including:
* Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development review
* A large training budget for accreditations and educational assistance for courses relevant to your role
* Version 1 Annual Excellence Awards & our 'Call-Out' platform where performance is called out and recognized
* Moments that matter & our enhanced maternity & paternity leave policies for life's journey
* Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion, and belonging schemes
* Quarterly performance-related profit share
* Certified Great Place to Work for 10 years in a row
* Flexible mix of Remote/Hybrid working options
* Pension, Private Healthcare Cover, Life Assurance