Position:Helpdesk SupportType:Day-rate contractLocation:Dublin/HybridPlease note, you must be based in Ireland with the relevant visa to be considered for this role.We are looking for a motivated and customer-focused Helpdesk Support Engineer to provide first-line technical support to end users on behalf of our client, a leading organisation based in Dublin.The successful candidate will be responsible for troubleshooting hardware, software, and network issues while ensuring a high standard of service delivery and customer satisfaction.Key Responsibilities:Act as the first point of contact for all IT support queries via phone, email, or ticketing systemTroubleshoot and resolve hardware, software, and network issues within agreed SLAsLog and track incidents and service requests accurately in the helpdesk system, ensuring timely updates and communicationEscalate complex issues to specialist teams when necessary, providing detailed diagnostic informationAssist with user account management (Active Directory, Office 365, password resets, permissions, etc.) and system setups for new startersExperience & Qualifications:Proven experience in a helpdesk or IT support roleStrong knowledge of Windows operating systems, Microsoft 365, and basic networking conceptsExperience with helpdesk/ticketing tools such as ServiceNow, Zendesk, or ManageEngineExcellent communication and interpersonal skills, with a focus on delivering quality customer serviceRelevant IT certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation) are desirablePlease apply with your CV in the strictest of confidence. All applications must have valid working rights in Ireland and be able to prove same.