We are currently recruiting a dedicated and experienced Restaurant Manager for this private golf club. This role is responsible for overseeing the customer-facing areas and back office administration of their restaurant. The ideal candidate will be responsible for ensuring exceptional customer service, efficient operations, and achieving revenue and efficiency targets while fostering a positive work environment. This role reports to the Operations Manager.
Key Responsibilities:
* Ensure an efficient and friendly service for all guests.
* Maintain high levels of customer satisfaction at all times.
* Foster a positive and productive working environment for the team.
* Train staff to uphold uniform service standards and schedule regular refresher training sessions.
* Maintain cleanliness and adhere to health and safety regulations at all times.
* Handle customer complaints effectively and escalate if necessary.
* Collaborate with department managers and liaise effectively with all departments.
* Ensure all service items and consumables meet the highest standards.
* Manage stock levels, including stocking and restocking equipment.
* Understand and balance budget spend versus revenue.
* Manage staffing costs in line with pre-agreed budgets.
* Maximise all revenue streams using various selling strategies to achieve agreed gross profit percentages.
* Minimise stock waste and losses through monthly stock take records.
* Develop and review an annual and monthly plan in collaboration with the Operations Manager and Head Chef.
* Provide the Operations Manager with weekly revenue reports.
* Attend weekly HOD meetings to plan restaurant and kitchen operations at least 7-10 days in advance.
* Identify, correct, and report anomalies on POS systems in a timely manner.
* Implement staff and member policies as directed by the line manager.
* Identify and implement efficiency improvements in all operational areas.
The ideal candidate:
* Minimum of two years’ experience in a Food & Beverage management or supervisory role within a quality dining/hospitality establishment.
* Excellent communication and interpersonal skills.
* Strong knowledge of food safety and hygiene regulations (HACCP certification preferred).
* Proven leadership, team motivation and training abilities.
* Competence in budgeting and cost control.
* A collaborative and supportive team environment.
If you are a passionate hospitality professional looking to manage a high-quality restaurant in a prestigious golf club setting, we would love to hear from you!
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