Job Overview
Amazon’s IT Services team seeks an ITS Support Engineer in São Paulo, Brazil. The role is responsible for providing end‑to‑end, on‑site technical support for Amazon's corporate employees, ensuring laptops, servers and websites operate smoothly.
Key Responsibilities
Deliver on‑site, high‑quality hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware.
Provide on‑call support for high‑severity incidents and act as an escalation point of contact for the team.
Assist with activities to triage and mitigate system or network outages to reduce downtime.
Understand and execute change management activities in a high‑availability environment.
Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
Effectively manage and oversee IT asset inventories.
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives.
Continuously expand skills, learn the latest technologies and maintain knowledge of IT policies to provide technically accurate solutions.
Basic Qualifications
2+ years of corporate setting Windows, macOS or Linux operating systems support experience.
High school diploma or equivalent.
2+ years of troubleshooting in a multi‑user high‑availability environment.
2+ years of IT client, server, and network service delivery experience.
Fluent in English (read, write and speak).
Preferred Qualifications
Experience supporting video conference and teleconference equipment.
Benefits
Benefits vary by location, employment type and hours worked. Eligible family members, domestic partners and their children may also qualify.
Equal Opportunity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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