Built in 1854 to "take the guest's breath away," Great Southern Killarney is one of Ireland's most iconic hotels. Set on six acres of private gardens in the heart of Killarney, we combine Victorian elegance with modern luxury and genuine Irish hospitality.As part of the Scally Hotel Collection we are proud of our family heritage, our commitment to excellence, and our passion for creating unforgettable guest experiences.About the RoleWe are currently seeking an experienced and inspiring Front Office Manager to lead our Front Office team. This is a key leadership role, responsible for ensuring the smooth, efficient and welcoming operation of reception while consistently delivering exceptional guest experiences.As Front Office Manager, you will lead by example, mentor and develop your team, and work closely with other departments to ensure every guest journey from arrival to departure — reflects the standards and values of Great Southern Killarney.Key ResponsibilitiesLead, plan and oversee the day-to-day operation of the Front Desk.Ensure a warm, professional and seamless guest experience during arrival and departure.Manage guest communications, calls and enquiries with efficiency and care.Oversee room allocations and liaise closely with Accommodation to ensure timely availability.Champion brand standards and consistently uphold Hayfield Family Collection values.Recruit, train, coach and develop Front Office team members.Implement, monitor and continuously improve SOPs and service standards.Drive revenue through effective upselling, yield awareness and occupancy optimisation.Set departmental objectives, rosters, budgets, policies and procedures.Monitor team performance, appearance and engagement, with a strong focus on training and teamwork.Maintain excellent communication and collaboration with all hotel departments.Ensure staffing levels meet business needs and support ongoing talent development.Maintain accurate filing, administration and compliance within the department.What You BringA degree or diploma in Hotel Management (or equivalent experience).Minimum 3 years' experience in a Front Office supervisory or management role.Previous experience as a Front Office Manager, ideally in a similar-sized or luxury property.Strong working knowledge of Front Office systems, preferably Opera.Excellent written and spoken English.Strong leadership, interpersonal and communication skills.High level of organisation, resilience and ability to perform under pressure.Commercial awareness with a proactive approach to sales and upselling.A genuine passion for hospitality and developing people.Excellent grooming standards and a professional presence.Strong IT proficiency.Why You'll Love Working With UsStaff bedroom rates across the Scally Hotel Collection.Discounted meals, spa treatments and gym memberships.Annual parking in central Killarney for just €10.Free meals on duty and uniforms provided.Ongoing training, development and clear career progression opportunities.Long service recognition, monthly awards and team social events.Employee Assistance Programme and Bike to Work scheme.Discounted rates with selected local businesses.Our CultureAt Great Southern Killarney, hospitality is personal. As a family-run hotel, we value trust, kindness, respect and encouragement. We foster a culture of innovation, empowerment and open communication, and we are committed to creating an inclusive workplace where everyone can grow and thrive.Join Our FamilyIf you are a passionate hospitality professional ready to lead a high-performing Front Office team in one of Ireland's most prestigious hotels, we would love to hear from you.Please submit your CV to Caoimhe Spillane, quoting Position Reference: FOM. If you do not hear from us within three weeks, please consider your application unsuccessful on this occasion.Scally Hotel Collection is an equal opportunities employer.Job Type: Full-time, PermanentWork Location: In personWork Authorisation: Ireland (required)Job Types: Full-time, PermanentBenefits:Company eventsEmployee assistance programEmployee discountWellness programWork Location: In personReference ID: FOM