Job Title: Customer Service Administrator
Location: Kilkenny, Ireland (Full or Part-Time, Permanent)
A subsidiary of an international family-owned pharmaceutical company with over 50 years of industry expertise, is seeking a dedicated Customer Service Administrator to join our team in Ireland. We are committed to providing a collaborative and dynamic work environment, and we value individuals who can contribute to the success of our local Customer Service team through effective administrative support.
Responsibilities:
Customer Service / Sales Support:
· Systematically record and manage all customer inquiries.
· Prepare quotations, order confirmations, invoices, reminders, and handle internal and external correspondence.
· Participate in the organization and execution of (project) meetings with customers, partners, and potential suppliers, as well as relevant specialist departments.
Planning:
· Assist in coordinating appointments with customers.
· Manage travel arrangements, including hotel bookings, document preparation, authorization requests, and checking the delivery of required parts for service visits.
· Follow up on trips, including invoicing, allocation of receipts to orders, and ensuring service reports are complete.
Order Monitoring:
· Create internal orders for specialist departments and ensure all details required to start the order are clarified.
· Confirm delivery dates for critical and/or urgent orders.
· Monitor the requirement dates of current orders.
Administrative Support:
· Check business transactions for completeness and accuracy, reconcile with internal documents, and prepare notifications and reports.
· Prepare and monitor incoming payments and outgoing invoices.
· Verify service technician timesheets and ensure accurate recording in the system.
· Undertake small special projects to optimize processes at the site.
Qualifications:
· Commercial training or equivalent qualification.
· Strong customer focus with an affinity for customer service.
· Excellent organizational skills.
· Experience in administration and office organization.
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with a particular emphasis on Microsoft Excel capabilities.
· Independent and meticulous working style.
· Ability to communicate effectively and work collaboratively in a team.
· Fluent in English (German language skills are an advantage).
What We Offer:
· Flat hierarchies and a friendly working atmosphere.
· Engaging projects and responsibilities.
· Support for flexible working hours and home office arrangements.
· Benefits and individual skills development opportunities.
Are you are a proactive, detail-oriented individual seeking a varied role in a dynamic environment? Join us and contribute to the success of our team
Why Bausch + Ströbel:
We offer flat hierarchies, responsible projects and a friendly working atmosphere. We support you with flexible working hours, home office, benefits and individual skills development. If you are a proactive, detail-oriented individual interested in a varied role in a dynamic environment, we look forward to hearing from you.
Kindly submit your CV and cover letter to thomas.-
Please submit your application in the English language.
We are an equal opportunity employer.
Job Types: Full-time, Part-time
Pay: Up to €40,000.00 per year
Expected hours: 40 per week
Benefits:
* Company pension
* Flexitime
* Sick pay
Work Location: In person