Customer Support Advisor Location: Tallaght, College Green, or other branches
Start Date: June 30th
Contract Duration: 6 months
Salary: €29,000 per annum
This role follows a shift pattern, which may include early mornings, late evenings, or weekend work.
The working model is hybrid: primarily remote, with occasional on-site attendance required. Cpl is a proud Talent Partner to Bank of Ireland.
We have been a trusted partner to deliver talented, engaged, and committed people to support Bank of Ireland's promises to deliver for their customers.
Cpl believes that Bank of Ireland offers a fantastic opportunity for our colleagues to learn, develop, and build their careers within banking, with access to the best training, systems, and support from our colleagues in Bank of Ireland.
Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success, regardless of your role, duration, or contract terms.
This role will provide comprehensive support through full training and ongoing development opportunities.
This environment is customer-focused, and as a Cpl colleague on site, you will be central to delivering excellent service.
At the core of this purpose is our commitment to an inclusive environment.
In this role, you will be part of the BOI Fraud Customer Centre team, responsible for reactive and proactive contact with customers regarding fraudulent activity on credit cards, debit cards, and online banking.
This is a 24/7 operation supporting customers when fraud occurs or is attempted.
Your role is vital in ensuring Bank of Ireland supports its customers effectively and takes appropriate actions. What the role is about: Provide 'Best in Class' customer service and clear solutions to customer queriesMaintain professional standards expected of a leading contact centreWork towards achieving individual performance objectivesContribute positively to your team and support colleaguesEnsure compliance with all regulatory and operational proceduresEmbrace personal development and maintain required competency levelsRole requirements: Excellent team player with energy and commitment to the Fraud Customer Centre's goalsCustomer service experience with a strong customer focusStrong interpersonal and communication skillsA flexible, energetic, and innovative approach; ability to adapt to changeSelf-motivated with the ability to meet targetsExcellent problem-solving and resolution skills with attention to detail, aiming for first-time accuracyDesirable Qualifications, Skills & Experience: Experience in a phone-based roleStrong IT skills, including proficiency in Microsoft OfficeBenefits of being a Cpl colleague on site: Competitive starting rates and hoursEngaged onboarding and trainingAPA/QFA support (subject to role)Dedicated EAP programBike To Work schemeTravel tax incentivesDiverse and inclusive cultureRemote, hybrid, and on-site opportunities (subject to role)Flexible hours (subject to role)Access to BOI Careers Lab and soft skills trainingCpl is committed to providing a positive employee experience, fostering growth and career progression.
We are an Equal Opportunity employer and value diversity and inclusion.
We welcome applications from all individuals, including those with additional needs or disabilities, and those who have taken time out for family or caring responsibilities.
Cpl is a Gold Medal holder for Diversity & Inclusion and was recognized as the 5th Best Large Workplace in Ireland by Great Place to Work.
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