Application Support Technician
About Your New Employer
* Innovative and Growing Company
: Join a dynamic team at a leading organization known for its commitment to innovation and excellence.
* Supportive Work Environment
: Work under the guidance of experienced professionals and collaborate with a dedicated team.
* Career Development
: Opportunities for professional growth and development within the company.
About Your New Job
* Application Support
: Provide first and second-line support for Infor M3 ERP (version 13.3) and custom-built applications, ensuring their reliability and stability.
* Issue Investigation & Resolution
: Analyse, reproduce, and resolve application incidents, liaise with end users, and create knowledge base articles for recurring issues.
* Technical Skills & Tools Usage
: Write and run SQL queries, use tools like Postman for API interactions, and support data imports, exports, and integration flows.
* Collaboration & Communication
: Work closely with the Helpdesk Supervisor, collaborate with Business Analysts and developers, and maintain clear communication with stakeholders.
* Continuous Improvement
: Identify opportunities to improve application usability, performance, and efficiency, and participate in application testing during system upgrades and projects.
What Skills You Need
* ERP Systems Experience
: Hands-on experience with ERP systems, particularly Infor M3 ERP (version 13.3; multi-tenant experience desirable).
* Technical Proficiency
: Proficiency in SQL, APIs (RESTful and SOAP), and application troubleshooting tools.
* Problem-Solving Skills
: Ability to investigate and resolve application issues independently before escalating.
* Communication Skills
: Strong communication skills to interact with end users and stakeholders effectively.
What's on Offer
* Competitive Salary
: Attractive compensation package.
* Benefits
: Comprehensive benefits package including health insurance, retirement plans, and more.
* Career Growth
: Opportunities for professional development and career advancement within the company.
What's Next
Apply now by clicking the "Apply Now" button or call me, Michael Magee, on If the job isn't quite right but you are looking for something similar, please get in touch. We also have multiple Temp, FTC, and Contract jobs available.