Job Description
Keeper is seeking a driven Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This role offers a hybrid position for those living within a commutable distance to our Cork, Ireland office or fully remote for those outside this area.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations worldwide. Our solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding customer relationships in this pivotal role
About Keeper
Keeper Security is transforming cybersecurity for people and organizations around the world. Our affordable and easy-to-use solutions deploy in minutes and seamlessly integrate with any tech stack and identity application to provide visibility, security, control, reporting, and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access, and encrypted messaging. Learn more at KeeperSecurity.com.
About the Role
Join an elite team of highly skilled Systems Support Engineers and Sales Engineers to play a key role in the company's post-sale technical assistance and customer experience. This position performs technical support for clients and provides resolution analysis on various technical issues. The Systems Support Engineer works closely with our business customers and must possess the ability to communicate technical information to users with varying levels of technical experience.
Responsibilities
* Provide exceptional customer service while responding to phone, email, and online requests for technical support.
* Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
* Assist customers in the installation and deployment of our software products.
* Track and monitor all support cases to ensure timely resolution and follow-up.
* Clearly identify, document, and find solutions for customer issues and product problems.
* Evaluate critical customer situations and escalate them to the appropriate level of management and engineering expertise.
* Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base.
Requirements
We seek candidates with the following qualifications:
* 5+ years of experience in IT Management and System Administration.