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About the Company
One of Ireland’s largest financial companies with over 200 locations nationwide, providing a diverse range of banking, financial, and related services.
Job Title
Complaint Handler - South Side of Dublin
Role Overview
The role holder will manage complex cases referred to the FSPO on behalf of the Bank, ensuring fair and equitable treatment of customers while adhering to regulatory requirements. Responsibilities include actively investigating complaints, engaging with the FSPO and business areas during dispute resolution or adjudication, providing expert advice on complex FSPO cases, and negotiating settlements.
Key Responsibilities
1. Gather and collate evidence requested by the FSPO supporting the Bank’s position.
2. Proactively engage with the business while preparing responses to complaints.
3. Deliver high-quality work with great attention to detail.
4. Negotiate settlements with customers in mediation.
5. Build strong working relationships with internal and external stakeholders.
6. Execute instructions accurately and timely, in line with procedures.
7. Ensure compliance with FSPO deadlines.
Requirements
The ideal candidate should have an APA/QFA qualification. Excellent customer service skills, teamwork, and previous experience in complaint handling, pension administration, or customer-facing roles are advantageous.
What You'll Get
An opportunity to develop valuable skills in customer service and the financial sector within a dynamic, team-oriented workplace.
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