Job Title: Showroom Sales Support Associate
As a proactive and customer-focused individual, we are seeking a skilled Showroom Sales Support Associate to join our team. This varied role supports daily showroom operations, customer service, sales, and administrative tasks.
### Key Responsibilities:
* General Administration: Answer incoming calls, take accurate messages, and ensure follow-up action is taken; Greet and assist visitors, customers, couriers, and delivery personnel professionally; Monitor and respond to emails, phone messages, and general enquiries in a timely manner; Work closely with your manager to address incoming enquiries and ensure effective communication; Maintain filing systems and ensure documentation is well organised; Liaise with the accountant to transmit all relevant financial information; Complete job dockets as required, ensuring all tasks meet high-quality standards; Assist with completion and submission of timesheets to Payroll in coordination with your manager.
* Showroom & Office Operations: Manage the dispatch of samples and stock items; Prepare pro-forma invoices and delivery, deposit, return, and cash dockets; Arrange courier and transport services to guarantee prompt and secure delivery of goods; Keep the office and showroom clean, organised, and welcoming; Maintain a professional and presentable appearance at all times when dealing with customers; Adhere to the Company's Health & Safety Policy and exercise caution, particularly in the assembly area.
* Sales Support & Stock Management: Build a strong understanding of the company product range; Support the manager in driving sales and customer engagement; Organise and send post and samples, including preparing labels and packaging; Collaborate with your manager to coordinate stock and process customer orders; Assist customers in the showroom with queries and purchases; Monitor and control access to restricted areas (assembly area and upstairs) for safety and security; Work closely with the assembly team and your manager to manage stock levels and ensure timely order fulfilment; Track stock availability and monitor order status with internal systems and suppliers.