Overview:
We're seeking a
Field Engineer
experienced in IT infrastructure, networking, and client-facing technical delivery.
The role involves implementing, maintaining, and supporting systems for multiple clients in fast-paced environments.
Ideal candidates are hands-on, technically strong, and excellent communicators who take ownership and deliver high-quality results.
Key Responsibilities:
Document client networks and assist in planning and executing projects.
Lead or assist with installations, configurations, and troubleshooting across Windows Server, Microsoft 365, Cisco networking, firewalls, VPNs, and backups.
Manage small projects and support senior engineers on large-scale implementations.
Maintain backup systems and ensure reliable data recovery.
Configure and manage file, print, and remote access services.
Administer Active Directory, Microsoft 365, and email systems.
Provide accurate time estimates and communicate proactively with clients.
Participate in pre-sales and project planning activities with internal and external stakeholders.
Mentor junior engineers and contribute to team development.
Skills & Qualifications:
IT/Computer Science qualification.
Previous experience in an MSP or field-based IT support role.
Proficiency with Windows desktop/server environments, TCP/IP, DNS, VPN, and FortiGate/Fortinet firewalls.
Familiarity with switching, routing, VLANs, and wireless (preferably Ubiquiti).
Experience with Dell hardware, data backup/recovery, antivirus, and VPN technologies.
Strong documentation, planning, and customer communication skills.
Self-motivated and capable of managing multiple priorities.
Preferred Certifications:
CompTIA A+, Network+, Microsoft, Cisco, Fortinet, or Dell certifications.