Aftersales Advisor / Administrator - Join the BYD Aftersales TeamLocation: Waterford CityPosition: FullTime | PermanentSalary: €30,000-€32,000Are you passionate about delivering exceptional customer service and interested in being part of the future of mobility? BYD, one of the world's fastestgrowing electric vehicle brands, is seeking a professional and customerfocused Aftersales Advisor/Administrator to join our expanding team. As the first point of contact for our aftersales customers, you will play a key role in ensuring a smooth and premium service experience that reflects the innovation and quality of the BYD brand. This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys being part of a forwardthinking team in the EV sector.Key ResponsibilitiesWelcome customers in a professional, friendly manner and manage their service journey.Accurately schedule and book vehicles for service, maintenance, or repairs.Act as a liaison between customers and the workshop team, ensuring clear communication of required work, timelines, and costs.Prepare accurate service documentation, estimates, and invoices.Provide proactive updates to customers and ensure timely followup calls.Maintain excellent customer satisfaction and loyalty levels.Ensure administrative tasks are completed accurately and in line with BYD standards.The Ideal CandidatePrevious experience as a Service Advisor, Administrator, or in a similar customer service role.Strong communication, organisational, and problemsolving skills.Proficient in CRM systems and confident handling administrative tasks.Ability to work effectively under pressure while maintaining attention to detail.Positive, customerfirst attitude with a collaborative team spirit.What We OfferCompetitive salary (DOE) with performancerelated bonus.Ongoing training and career development opportunities with a global EV leader.A supportive and professional team environment.Staff car scheme and additional company benefits.The opportunity to build a longterm career with BYD as the brand continues its rapid growth across Ireland and Europe.If you are motivated by customer service excellence and excited to represent a pioneering brand in the electric vehicle industry, we'd love to hear from you.BYD - Build Your Dreams. Build Your Future.