Store Leadership Position
The successful candidate will lead a team of professionals to achieve exceptional customer satisfaction and store performance. Key aspects of the role include:
* Providing top-notch customer service while adhering to our company standards.
* Motivating staff to maintain a positive work environment, promote teamwork, and uphold high store standards.
* Directing daily store operations, including task delegation, workflow management, and ensuring seamless execution.
* Developing team members to meet set performance benchmarks.
* Managing employee relations, schedules, attendance, and HR records effectively.
* Ensuring stores are well-maintained, meeting merchandising, presentation, and planogram requirements.
* Maintaining strict adherence to food safety, health and safety regulations, and all relevant laws.
* Effectively handling customer complaints in a professional manner.
* Monitoring key performance indicators (KPIs), managing costs, supporting stock control processes, and achieving sales targets.
Key Skills & Qualifications:
* Strong leadership and communication skills.
* Ability to motivate and develop teams.
* Excellent time management and organizational skills.
* Proficiency in data analysis and problem-solving.
* Knowledge of retail operations and customer service principles.
Besides offering a competitive compensation package, this position also provides opportunities for career growth and professional development.