At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Quality Technician supports the effective operation of the testing laboratory by ensuring all quality, testing, and documentation activities comply with internal procedures, Customer requirements, and applicable regulatory or accreditation standards. This role performs routine quality checks, supports laboratory testing activities, maintains accurate and controlled quality records, and plays a key role in document control to ensure the integrity, traceability, and availability of quality system documentation. Work closely with laboratory staff, Quality, and management, the Quality Technician supports audits, investigations, corrective and preventive actions, and continuous improvement initiatives, helping to maintain compliance, data integrity, and high standards of laboratory quality and reliability.
Duties
Assist in supporting training, update the relevant matrix, and provide training guidance to meet training requirements
Ensure records, procedures, processes, and data entry are processed with a high level of detail
Assist in the review of records and test reports with a view to achieving the right first-time approach
Support laboratory staff in adhering to quality system requirements, including data integrity, traceability, and good documentation practices
Maintain the document management control system, including:
Creation, review, issue, revision, and archiving of controlled documents (e.g. SOPs, test methods, forms, templates)
Process document updates via the site eQMS TrackWise
Ensuring only current, approved documents are available at points of use
Maintain accurate and complete quality records, ensuring records are legible, traceable, and retained in accordance with document retention requirements
Support internal and external audits by preparing documentation, retrieving records, and addressing audit observations related to documentation and laboratory practices
Assist with investigations, deviations, nonconformances, and corrective and preventive actions (CAPAs), including documentation and follow-up
Monitor compliance with laboratory quality procedures and escalate issues or trends to the Quality team as required
Support continuous improvement initiatives related to laboratory processes, documentation efficiency, and quality system effectiveness
Duties - cont'd
Guide laboratory personnel on document control processes and good documentation practices
Review and execute internal audits as assigned
Process all Change Control Requests through the Quality Management System
Coordinate activities between departments when required
Carry out additional duties as required by the Site Quality Manager to support the site in
Promote good quality practices at all times
Support all Quality-related administration activities: filing, archiving, emailing, reviewing of spreadsheets, updating/reviewing of documents and presentations
Carry out additional duties as required by the Site Quality Manager to support the site in maintaining compliance
Education Degree
Bachelor's Degree
Required Experience
5 years in a similar regulated industry
Worked under an established QMS
Worked with an electronic QMS strong advantage
Experience in processing large change controls and overseeing projects with cross-functional teams
Experience working under ISO 9001, ISO 17025, or ISO 13485
Problem-solving techniques, 5 Whys, Fishbone & Data-driven problem-solving ability
Strong understanding of quality and compliance as they relate to industry.
Skills
Ability to interact at all levels within the organization.
Strong problem-solving ability.
Good communicator, both verbally and in writing.
High level of attention to detail and accuracy.
Strong organizational skills.
Ability to manage and deliver multiple tasks effectively and confidently.
Demonstrated ability in facilitating or managing tasks in a self-directed and dynamic manner.
Ability to work closely with various levels of the organisation to ensure quality requirements are achieved.
Good interpersonal skills.
Strong knowledge/ability of MS Office applications, including Word and Excel
Ability to interact at all levels within the organization.
Strong problem-solving ability.
Good communicator, both verbally and in writing.
High level of attention to detail and accuracy.
Strong organizational skills.
Ability to manage and deliver multiple tasks effectively and confidently.
Demonstrated ability in facilitating or managing tasks in a self-directed and dynamic manner.
Ability to work closely with various levels of the organisation to ensure quality requirements are achieved.
Good interpersonal skills.
Strong knowledge/ability of MS Office applications, including Word and Excel
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit
STERIS strives to be an Equal Opportunity Employer.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Quality Assurance
Industries
Medical Equipment Manufacturing and Hospitals and Health Care