Meeting and Events Professional
The Role:
As a Meeting and Events Professional, you will play a crucial role in the hotel's success by delivering exceptional customer service to clients at all times.
Your goal will be to provide a seamless experience for planners and attendees, aiming for repeat and referral business.
Key Responsibilities:
* Event Planning and Execution
You will manage conference & Banqueting facilities to optimise availability and client experience through effective planning and smooth delivery of services. Collaborate with Sales to understand event requirements and preferences. Plan and coordinate all aspects of conferences, banquets, and events, including meeting space, catering, audio-visual equipment, and decor.
* Client Management
Act as the main point of contact for clients throughout event execution phases. Ensure professional and proactive handling of queries/requests to deliver a faultless client experience.
* Team Management
Oversee and manage banquet and event staff, ensuring they are properly trained and capable of delivering high-quality service. Develop and implement SOPs for every aspect of C&B department.
* Revenue Growth and Cost Control
Maximise revenue and profitability from all market segments. Effectively manage and coordinate conference/event enquiries, databases, reports, and site inspections. Manage wage cost & staffing of department in line with targets set out by General Manager.
* Cleanliness and Safety
Maintain high standards of cleanliness throughout the department.