Are you passionate about leading people, delivering exceptional customer experiences and ensuring operational efficiency? Our client is based in Blanchardstown and is currently recruiting for an experienced and customer focused Service Team Manager to take the reins of their after-sales service operations. In this pivotal role, youll manage the Service Desk Team, ensuring every customer touchpointfrom service calls to engineer schedulingis handled with excellence. Youll act as the heartbeat between customers, engineers and the senior leadership team, driving continuous improvement and a culture of accountability. This is a permanent role and salary is €55k plus pension, employee assistance program and death in service benefit. DUTIES OF THE ROLE : Lead, mentor and motivate a team of service desk professionals to deliver first-class support and results. Manage customer relationships, ensuring service delivery aligns with agreed contracts and SLAs. Resolve customer complaints with empathy and efficiency, turning feedback into actionable service improvements. Own the commercial side of service operationsmonthly invoicing, account queries, and profitability tracking. Oversee engineer scheduling and workload allocation in coordination with the Maintenance Manager. Monitor team and individual performance metricsresponse times, job closures, time utilizationto ensure KPIs are met or exceeded. Manage van stock audits, warranty claims, and service call preplanning through to completion. Drive performance through regular coaching, feedback, and structured evaluations. Identify operational bottlenecks, suggest process improvements, and streamline team workflows. Ensure compliance with internal policies for timesheets, expenses, holidays, and leave. THE IDEAL CANDIDATE Proven experience in managing service or operations teams, ideally in a technical or field-based environment. Strong leadership and people management skills with the ability to develop and inspire. Customer-first mindset with a natural ability to solve problems and manage escalations. Solid commercial awarenessinvoicing, cost control and efficiency metrics. Organised and proactive with excellent attention to detail. Able to juggle multiple priorities and lead a team in a fast-paced environment. Tech-savvy and confident working with service management platforms and reporting tools. If youre a confident team leader with a passion for customer satisfaction, operational success, and motivating people, wed love to hear from you. or 9121894 Skills: service people management technical Benefits: pension