Established in 2005 Avita Communications are a well-known Telecoms provider in Ireland who specialise in delivering and supporting Phone Systems, WiFi & UC solutions to businesses across the country.
An opportunity has arisen for a customer focused individual to join Avita Communications in the above-mentioned role.
Following an intensive training period the successful applicant will be responsible for a smooth and seamless provision of telecom services, which will involve managing the process from contact stage with the customer through to a full set up of the contracted service(s) to the customer's satisfaction.
The Role
The day-to-day role will involve customer contact and ordering services as specified from the relevant suppliers. The role will also involve the management and coordination of order workloads, progress reports and updates for both the business and customers, whilst ensuring the customer has the best experience.
The role will involve:
· Order Management and order tracking
· Provisioning of new accounts
· Information sharing with internal departments
· Testing and service delivery
· Liaise with customers and suppliers
· Progress reports
· Supporting the Sales team includes, arranging appointments, emailing quotes, preparing contracts.
· Assisting sales campaigns with follow up phone calls
The Candidate
To be considered for this role, you will have the following skills and experience:
· Strong communicator at all levels (oral and written)
· IT and Microsoft office skills
· Good planning and organisational skills.
· Ability to multi-task, work withing a team and manage own workload.
· Excellent customer service skills and telephone manner
· Ability to meet deadlines and follow company procedures
· Ability to understand and carry out detailed instructions
· Self-motivated with excellent attention to detail.
Experience, Education and Qualifications:
· Having worked within the telecom industry would be preferable, but not essential as full training will be given.
Job Types: Full-time, Permanent
Pay: €30,000.00-€35,000.00 per year
Benefits:
* On-site parking
Work authorisation:
* Ireland (required)
Work Location: In person
Reference ID: salesadmin2025