Gowan Home
, a leading distributor of products and services to the kitchen, electrical and building materials industries in Ireland, are seeking to recruit a
Customer Service Advisor
for their busy operation in Citywest. We distribute a number of exclusive premium brands including De Dietrich, Elica, Franke, HiSense, KitchenAid, Ninja, NordMende and Shark.
Key Responsibilities
This role will report to the Customer Experience Manager. Working as a member of a busy team, this role carries the following responsibilities:
Interact daily with customers on the phone and via email regarding their sales orders.
Process all orders within the agreed timeframe to meet customers requirements, and complete on time and in full.
Respond to all queries quickly, efficiently and professionally.
Proactively keep customers updated with stock availability dates for their order.
Input data accurately on the in-house (WMS & Intact IQ) systems.
Communicate any issues and status updates to customers.
Deliver excellent customer service levels.
Liaise with Key Account Managers daily on customer queries.
Key Attributes
Customer service experience essential.
Strong communication skills both verbal and written.
Work on own initiative.
Experience in outbound selling an advantage.
Product knowledge of kitchen and/or electrical appliance industry a distinct advantage.
Ability to work under pressure and meet tight deadlines.
Flexible and reliable.
Highly IT proficient.
Excellent attention to detail.
Skills
Customer Skills Customer Care Communication
Benefits
Staff Discounts Group Life Assurance Pension Fund