Gowan Home, a leading distributor of products and services to the kitchen, electrical and building materials industries in Ireland, are seeking to recruit a Customer Service Advisor for their busy operation in Citywest. We distribute a number of exclusive premium brands including De Dietrich, Elica, Franke, HiSense, KitchenAid, Ninja, NordMende and Shark.
This role will report to the Customer Experience Manager. Working as a member of a busy team, this role carries the following responsibilities:
Key Responsibilities
* Interact daily with customers on the phone and via email regarding their sales orders.
* Process all orders within the agreed timeframe to meet customers requirements, and complete on time and in full.
* Respond to all queries quickly, efficiently and professionally.
* Proactively keep customers updated with stock availability dates for their order.
* Input data accurately on the in-house (WMS & Intact IQ) systems.
* Communicate any issues and status updates to customers.
* Deliver excellent customer service levels.
* Liaise with Key Account Managers daily on customer queries.
Key Attributes
* Customer service experience essential.
* Strong communication skills both verbal and written.
* Work on own initiative.
* Experience in outbound selling an advantage.
* Product knowledge of kitchen and/or electrical appliance industry a distinct advantage.
* Ability to work under pressure and meet tight deadlines.
* Flexible and reliable.
* Highly IT proficient.
* Excellent attention to detail.
Skills
* Customer Skills
* Customer Care
* Communication
Benefits
* Staff Discounts
* Group Life Assurance
* Pension Fund
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