Reference:
MAY
Expiry date: 10:06, Mon, 15th Jun ****
Location: Dublin
Workshop Controller
Location: Blanchardstown, Dublin 15
Type: Permanent Full-Time
Ready to take control of a fast-paced, high-performing workshop?
For over 20 years, Northgate Ireland has been at the forefront of vehicle hire and fleet management, supporting businesses across Dublin, Cork, Limerick, and Galway.
With a large, modern fleet of light commercial vehicles from leading manufacturers including Mercedes-Benz, Ford, Opel, Renault, Volkswagen, and Peugeot, we keep our customers moving faster and for longer.
Due to continued growth, we are expanding our Dublin team and are now looking for a Workshop Controller to drive performance, efficiency, and customer excellence.
The Role
You will support the Workshop Manager and Supervisor in the day-to-day running of the workshop, ensuring productivity targets are achieved and operations run efficiently.
Working closely with the Foreman, you will maximise the performance of Technicians and subcontractors while delivering a high standard of customer service in line with Net Promoter Score targets.
Key Responsibilities
Load and review workshop diary bookings and order service kits to maximise efficiency and meet KPIs
Allocate, manage, and close job cards, delegating where appropriate
Ensure all completed work is compliant, signed off, and vehicles are roadworthy
Manage warranty processes in line with manufacturer requirements and timescales
Work with the Foreman to allocate work based on technician skillsets
Maintain a clean, safe, and organised workshop environment
Manage subcontracted work to minimise downtime and control costs, including Loss of Use where applicable
Escalate any internal or external VORs likely to exceed targets
Communicate effectively with customers, providing updates on vehicles off the road longer than expected
Maintain accurate, real-time job statuses across all systems
Ensure Planned Maintenance, Compliance Events, Recalls, and Loan Days are delivered within targets
Effectively reschedule work to accommodate changing priorities
What We're Looking For
Minimum 3 years' experience in a similar role
Strong IT skills including MS Office, databases, and Outlook
Full clean driving licence
Strong attention to detail
Professional, customer-focused approach
Ability to perform in a busy, high-pressure environment
Strong understanding of cost control and target delivery
Excellent multitasking and coordination skills
Mechanical qualification or strong technical knowledge
Experience within the vehicle rental or fleet industry
Supervisory or people management experience
What's in it for you
24 days holiday plus an additional day for your birthday
Pension plan and life assurance
Group discounted healthcare
Employee Assistance Programme
Share Save Scheme
Employee discounts and company privilege days
Long service awards
Free parking and great location
Family-friendly policies
Enhanced annual leave with service
This is an opportunity to join a growing, industry-leading business where you can make a real impact within a busy and supportive team.
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