A prestigious multinational corporation is seeking a dedicated IT Service Desk Analyst to join its Cork office. The ideal candidate will have a strong background in IT support, excellent communication skills, and a commitment to delivering outstanding customer service.
Responsibilities:
* Serve as the first point of contact for IT support queries, providing efficient and effective solutions to end-users.
* Diagnose and resolve hardware, software, and network issues for desktop and laptop systems.
* Assist with the installation, configuration, and troubleshooting of IT equipment, including desktops, laptops, printers, and mobile devices.
* Escalate complex issues to the appropriate IT teams while ensuring timely resolution.
* Document all support activities, incidents, and resolutions in the IT ticketing system.
* Participate in the creation and maintenance of IT support documentation and knowledge base articles.
Requirements:
* Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
* Minimum of 2 years of experience in an IT support or service desk role.
* Proficiency in Windows and Mac operating systems.
* Experience with Active Directory, Office 365, and IT service management tools.
* ITIL Foundation certification or equivalent experience.
* Familiarity with remote support tools and techniques.
If you're keen to make a meaningful difference and find this role intriguing, please reach out to Jamie McCaul at Reperio Human Capital to start a conversation today.
Reperio Human Capital acts as an Employment Agency and an Employment Business.
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