The General Manager motivates people, instills accountability and achieves results to drive success, while maintaining an overall culture of relaxation, fun, and enjoying yourself You will provide overall leadership, supervision and direction on strategic initiatives and operating standards to positively impact the business.
RESPONSIBILITIES
People: Hire, train, retain and develop team
* This is a people's business, so above all you must enjoy interacting with people.
* Cultivate a strategic team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
* Assure execution of staff training programs.
* Assure staffing levels and management coverage is appropriate to meet the needs of the business and maximise the customer experience.
* Lead and influences staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
* Select and develop " The Best People" for more responsibility or internal promotability in the business
* Insure execution of all employee recognition and incentive programs as documented
* Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.
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Profits: Optimise financial results (drive sales and control costs)
* Analyze financial reports and develops action plans to grow revenue and control expenses in order to meet or exceed annual budgets.
* Maintain systems which insure overall fiscal responsibility for inventory, etc.
* Responsible for all aspects of the operation including entertainment, food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives.
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Sales and Marketing: Create annual budget and business plan to meet targeted financial performance
* Set store goals by period and hold managers accountable for setting and meeting departmental goals
* Capitalise on business opportunities in the market area by executing Company marketing strategies to drive sales.
* Maintain a strong community presence through partnership with community and business organisations.
* Make final decision around all store sales and performance incentive programs. Pro-actively search out opportunities to optimise Food and Beverage at the GR8 Social.
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Guests: Consistently meet the standard for the guest experience (quality of operations)
* Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
* Maintain a safe and secure environment for all GR8 Social guests and staff
* Continuously improve operational execution through attention to detail and adherence to GR8 Entertainment operating standards and philosophies.
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NSO: Actively participates in succession planning by developing promotable people
* Provide training support for New Store Openings (NSO), as needed
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QUALIFICATIONS:
* Huge Energy, can be a Brand Ambassador for the GR8 Social, and has proven record in developing a positive culture with organisations
* Demonstrated knowledge, development of ideas, and ability to execute those ideas within the F&B industry
* Demonstrated ability in developing team members in areas of responsibility
* Demonstrated ability to achieve expected store financial results in areas of responsibility
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PERSONAL CHARACTERISTICS:
* Ability to enthusiastically interact with others
* Shares work knowledge and experiences with co-workers
* Adaptability, flexibility, general enthusiasm for the business
* Excellent pace and energy, self-motivated
* Strong communication skills; ability to write and verbally communicate in a clear and concise manner
* Ability to establish working relationships with all employees, management and vendors
* Ability to maintain and project professionalism, internally and externally, at all times
* Courteous/nice/spirit of generosity
* Can create and communicate a vision for the store
* Exercises good judgment in decision making
* Flexible in approach; can readily adapt to business and team needs and changes
* Excellent teaching and coaching skills
* Holds self-accountable for high personal standards of conduct and professionalism
* Respect for individuals (people, customers, vendors, and employees)
* Innovative and strategic thinker. Capable of developing compelling culinary strategies
* Strong statistical inclination, able to synthesise data into concise business tactics
* Innate ability to inspire team
* Positive Energy
Job Type: Full-time
Pay: €40,000.00-€50,000.00 per year
Benefits:
* Employee discount
* Food allowance
* On-site parking
* Store discount
Work Location: In person