Our Dublin Phoenix Park hotel is just a short distance from two very different attractions - the Dunsink Observatory, where you can learn about the stars, and the National Aquatic Centre, with its pools and waterslides.
From our hotel, you're just a short trip from the famous pubs of Dublin. Enjoy the craic and a pint of Guinness at the world-famous brewery or marvel at the wild and exotic animals at Dublin Zoo.
All rooms feature a comfy king size bed with four plump pillows and a cosy duvet. Guests can enjoy a wide variety of food and drink choices within a short car journey from the hotel.
Department: Front Office
Responsible to: General Manager
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Customer Care
* To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay
* To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction
* To assist guests at all times.
* To become fully aware of 100% guest satisfaction and to implement agreed practices at all times.
* To ensure all guest queries are handled promptly and efficiently.
* To use initiative in relation to the speedy resolution of guests queries or problems
* To report on all guest feedback to a Manager
* To reflect and enhance the hotels mission statement and objectives in all activities
* To ensure all departmental checklists are completed and checked by supervisor before going of duty.
* Assist in improving results of customer services indices where necessary
* To carry out departmental standards in accordance with the SOP manual
* To ensure hotel standards are achieved at all times
* To assist in ensuring that standards are maintained
* To wear agreed uniform and to maintain uniform according to the agreed standard.
* To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times
* To accept flexible work schedule necessary for uninterrupted service to Hotel guests..
* To provide support where necessary in other areas of the Hotel
* To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and client needs
* To ensure all GDPR and PCI policies and procedures are followed.
The Successful Candidate
* Will have previous hotel experience, in a front office, reservation, sales and/or conference & events role.
* Excellent communication skills.
* Have a genuine passion delivering the highest standards in customer service, striving the meet and surpass our guests expectations.
* Be target driven and ambitious to achieve goals.
* Have exceptional organizational skills
This is an excellent opportunity for a hospitality professional seeking development in their career. Excellent terms and conditions will be offered to the successful candidate.
Please note: All job offers are subject to two successful references and ongoing Garda Vetting.
Skills
Admin Hospitality Customer Service