Job Profile
We are seeking an exceptional individual to join our support team.
The role involves coordinating central support activities for onsite and online sales, including managing online and instore product returns, answering and redirecting calls and online queries accordingly, and meeting and greeting customers and visitors.
Main Responsibilities
* Answer customer inquiries via phone, email, or chat in a professional and efficient manner.
* Redirect calls and online queries to the relevant department when necessary.
* Handle customer complaints and feedback in a polite and friendly manner.
* Maintain a clean and tidy reception area.
* Greet all customers with a positive attitude.
Required Skills and Qualifications
* Excellent interpersonal skills, including the ability to develop open collaborative relationships.
* Able to work well under pressure and manage multiple tasks simultaneously.
* Strong communication and writing skills.
* Possess a forward-thinking approach and be able to adapt to changing circumstances.
Benefits Package
We offer a comprehensive benefits package that includes private healthcare, sick pay scheme, paid maternity and paternity leave, pension scheme, colleague saving scheme, profit share scheme, colleague discount, educational assistance, and wellness initiatives.
About Our Team
We are part of a leading industry player in Ireland, providing a range of services and solutions to our clients.