Front Office Receptionist/Guest Relations
Front Office Receptionist/Guest Relations — Sheen Falls Lodge, Kenmare, Co. Kerry, V93 HR27
We are inviting applications for a front office professional with 5* hotel experience and proven ability to join our team.
Responsibilities
* Dealing with all guest enquiries and needs; the accurate billing of guest accounts; the efficient handling of all correspondence; maintaining good communication with guests and both colleagues and management.
* Efficient check-in and check-out of all guests.
* Taking reservations on behalf of the hotel.
* Attend work punctually with a high standard of personal appearance and uniform.
* Be friendly, patient and courteous with guests at all times.
* Ensure that all guests are made to feel welcome on check-in and during their stay.
* Ensure that the office runs smoothly throughout the shift.
* Use initiative to provide the best possible product and service to guests; look for ways to improve the customer experience.
* Work as a team member in a supportive and considerate manner toward colleagues.
* Record required information for the daily Knowledge Report issued to all departments.
* Relay comments or queries to the Duty Manager and General Manager to minimise guest complaints and ensure guests receive the best possible attention and care.
* Be familiar with fire safety regulations and hotel procedures.
* Be aware of hotel security, including access to the hotel, hotel property and revenue.
* Attend to reasonable requests by Management.
Qualifications
* 1-2 years of previous 5* hotel front office experience.
* Fluent English, both oral and written.
* Experience with Hotsoft and Tablepath is preferred but not essential.
* Strong customer service focus and passion for delivering high standards of service.
* Excellent communication, procedures and administration skills.
* Local knowledge is an advantage.
Hours
8 hours per day: 7:30 – 16:30, 15:00 – 23:30, 09:00 – 18:00 or 11:00 – 20:00; five days over seven to include weekends and bank holidays.
Other information
Employee accommodation is currently at full capacity, and therefore this position does not include accommodation support.
Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note we are only accepting applications from persons who have the permission/right to live and work in Ireland.
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