Job Title: Level 2 Support Technician
About the Role
This is a skilled technical support role, where you will work with our team to provide high-quality IT services. The successful candidate will be responsible for delivering prompt and effective technical assistance to our users.
The ideal candidate will have a strong understanding of IT systems, excellent communication skills, and a proactive approach to problem-solving. You will work closely with other team members to identify and resolve technical issues, ensuring seamless operation of our IT infrastructure.
Main Responsibilities
* Provide first-line technical support via phone, email, and on-site visits.
* Troubleshoot hardware and software faults, escalating complex issues to senior engineers as needed.
* Manage service requests, tracking progress and providing timely updates to stakeholders.
* Maintain accurate records of incidents, resolutions, and user interactions.
Requirements
To be considered for this position, you must have:
* A minimum of one year's experience in an IT support environment.
* An excellent working knowledge of Microsoft Office suite and report writing.
* Demonstrated problem-solving, analytical, and decision-making skills.
* Experience with Active Directory, Windows, and Citrix would be beneficial.
Benefits
We offer a competitive salary, 30 days' annual leave, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual looking for a challenging role in IT, please apply now.