Service AdvisorA leading vehicle distributor is seeking aService Advisorto join its Dublin-based head office team. This is a fantastic opportunity for someone who enjoys customer interaction, thrives in a fast-paced service environment, and takes pride in delivering a top-tier aftersales experience.The RoleAs Service Advisor, you'll be the key point of contact for customers, guiding them smoothly through the vehicle servicing and repair process. Working closely with workshop and internal teams, you'll help ensure efficiency, transparency, and high levels of customer satisfaction.ResponsibilitiesWelcome customers, assess service needs, and manage vehicle intake and handoverSchedule service appointments via phone, email, and walk-insLiaise with technicians to translate customer concerns into clear work instructionsCommunicate service findings, costs, and timelines in a clear, customer-friendly wayPrepare estimates, manage invoicing, process payments, and close job recordsRecommend additional maintenance or service options where appropriateHandle customer queries and complaints with a calm, solutions-focused approachCollaborate with parts, warranty, reception, and sales teamsCapture customer feedback to support continuous service improvementSkills & ExperienceMinimum 1 year in a similar customer-facing role within the motor industry (preferred)Excellent communication and interpersonal skillsStrong organisational and multitasking abilitiesExperience with Dealer Management Systems (e.g. Kerridge, ADP) or willingness to learnBasic understanding of automotive service concepts (technical training an advantage)Full, clean Irish driving licenceIf you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.Celtic Careers is proud to be an Equal Opportunity Employer.By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further information please see our Privacy Statement on our website