Job Title: Patient Service Coordinator
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At our organization, we are seeking a highly skilled and dedicated Patient Service Coordinator to join our dynamic team. As a key member of our team, you will play a vital role in providing an effective response to patients' needs, ensuring a responsive and timely service is delivered.
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The ideal candidate will have excellent communication skills, both verbal and written, and be able to work independently and as part of a team. They will also possess strong organizational and time management skills, with the ability to prioritize multiple requests and adjust workflow as needed.
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We offer a comprehensive training program to support your development and enhance your skills. Our organization values flexibility and cooperation, and we encourage our employees to promote a positive image of our organization at all times.
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Key Responsibilities:
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1. Operate in a communications command-and-control centre environment, utilizing key resources efficiently and effectively to ensure a responsive and timely service is delivered to patients.
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2. Play a key role in providing an effective response to patients' needs, within established performance indicator response times.
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3. Participate in the role of Central Dispatcher and Appointment Co-ordinator.
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4. Manage and monitor the Call Centre Patient Flow Process with emphasis on patient case and nurse triage queue management.
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5. Multi-task, taking appropriate action when presented with demanding situations, remaining calm under all circumstances.
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6. Maintain fluid communication lines between treatment centres, mobile units and the call centre.
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7. Play a lead role in improving communication within the service and performing duties in line with the ethos of a patient-focused service.
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8. Assist in the resolution of operational issues or complaints from service users.
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9. Basic IT and telephony troubleshooting for staff (training will be provided).
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10. General data processing and administration tasks, adhering to Data Protection regulation, Privacy and Confidentiality policies.
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11. Carry out any tasks in addition to normal duties and responsibilities that are reasonable and within the capabilities of all personnel.
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Required Skills and Qualifications:
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The ideal candidate will possess the following skills and qualifications:
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12. Excellent PC and IT skills, at least ICDL level.
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13. A typing speed of at least 40 wpm by touch typing.
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14. Essential communication skills, including verbal, written and listening.
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15. Diligence, accuracy and strong attention to detail.
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16. Exceptional organisation and communication skills.
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17. Ability to take control and remain calm in stressful situations.
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18. Critical thinking and decision-making skills.
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19. Patient-oriented and communicates in a professional, courteous and personable manner.
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20. Ability to prioritise multiple requests, adjust workflow, and provide real-time feedback to internal and external stakeholders.
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21. Good geographical knowledge.
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22. Maintains the organisation's strict code of confidentiality in all dealings.
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23. Always reliable and trustworthy.
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24. Ability to work independently and as part of a team.
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Benefits:
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Our organization offers a range of benefits to support the well-being and success of our employees, including:
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25. An attractive salary scale.
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26. Paid on an hourly basis every fortnight.
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27. 36 days paid holidays per annum (pro rata and inclusive of 10 public holidays).
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28. Sick Pay Scheme.
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29. Paid Maternity cover & paternity leave.
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30. Paid lunch breaks while on duty.
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31. Blended working.
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32. Free parking.
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33. Permanent contract.
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34. Full training and induction program provided.
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35. Career progression opportunities.
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36. Patient Services Co-ordinator (PSC) responsibilities include.
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Working Conditions:
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The ideal candidate should be willing to work in a fast-paced environment, with the ability to adapt to changing priorities and deadlines. They should also be able to maintain a high level of professionalism and composure under pressure.
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What We Offer:
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We offer a comprehensive training program to support your development and enhance your skills. Our organization values flexibility and cooperation, and we encourage our employees to promote a positive image of our organization at all times.
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How to Apply:
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If you are a motivated and dedicated individual who is passionate about delivering exceptional patient care, please submit your application.