Join VETIQ as a
Sales Operations & Order Processing Coordinator
About Us
Mark & Chappell (VetIQ) develops over-the-counter pet health products and functional treats that help pets live healthier, happier lives. Our prevention-first range spans joint care, calming, dental, skin and coat, and more. We supply leading distributors, retailers and ecommerce partners across the globe, and our heritage in pet wellness goes back more than 35 years.
We're a growing team with a shared passion for pet health and quality service — and we're now looking for a detail-driven teammate to keep our orders flowing smoothly and customers happy.
The Role
You'll be the go-to person for processing international customer orders from start to finish, working closely with Sales, Warehouse, and Logistics to ensure everything runs efficiently. It's a varied, hands-on role at the centre of daily operations.
What you'll do
* Process and verify customer orders accurately via email, phone, and online portals
* Confirm order details, pricing, and stock availability, resolving any discrepancies before dispatch
* Liaise daily with Sales, Warehouse, and Logistics to ensure on-time and in-full fulfilment
* Maintain accurate and up-to-date customer and order information in our ERP/CRM system
* Track stock levels for key accounts and flag potential shortages or delays early
* Generate order confirmations, invoices, and dispatch paperwork
* Monitor backorders and communicate clear updates and revised delivery dates to customers
* Support the sales team with quotes, samples, and documentation as needed
* Produce simple order and sales performance reports for internal review
* Support credit control and finance teams by helping resolve invoice or payment queries
* Deliver friendly, professional service to both customers and internal teams
What you'll bring
* Experience in order processing, sales support, or customer service
* Strong attention to detail and excellent organisational skills
* Confident written and verbal communication
* Comfortable working to daily deadlines and juggling priorities
* Proficient with Microsoft Office (Excel, Word, Outlook)
* Experience with ERP/CRM systems is a plus (Sage 200 experience a plus)
* Familiarity with logistics including export paperwork
What we offer
* Competitive salary €33,000–€35,000 per annum
* 21 days annual leave
* Supportive, collaborative team environment
* Real opportunities to learn, grow, and build your career in pet health
Right to work
Applicants must be currently authorised to work in Ireland on a full-time, permanent basis. We are not in a position to offer visa sponsorship for this role.
Ready to take the next step in your career?
* Apply now to join VETIQ and help us enhance the lives of pets and their parents