Rep, Customer Service Representative – 12 month Contract
Reporting to the Customer Care Supervisor, the Customer Care Representative will demonstrate a thorough understanding of sales order processing, will provide administrative support within Baxter guidelines.
This position will be based at our Ireland Welch Allyn location in Navan, Co Meath.
Have an open mindset and good attitude, team player working in a value-based cross-functional team working together to execute the Customer Care Mission.
Managing Accounts for the German Market whilst being back up to another market.
Key Responsibilities
Accurate processing, monitoring and acknowledgment of the customer's orders & quotations within the system.
Meeting ship commit date within agreed timescales, updating the customer of any changes to the ship commit dates.
Order Processing: Ensure your customers' orders are placed on the system in a timely and accurate manner, in line with the current sales order process, in order to meet customer and operations lead-time requirements.
Participates in process improvements.
Pricing: Ensure your customer price list and agreed discounts are on the system and signed off.
Any special promotions for your customers are recorded in the appropriate system.
Ensure variances to price list or special discounts have received appropriate approval and are communicated to customers.
Processing of credits/debits.
Processing & managing invoice queries both in SAP and in customer's portal.
Support: Provide telephone support and product related queries.
Support sales force platform.
Provide e-mail activity in a timely manner.
Revenue Risk Reporting – Weekly.
Internal functional meetings.
Background Requirements
Diploma/Degree in business or related field (educational requirements can be supplemented by relevant experience).
Fluency in English & German, + Dutch an advantage.
Minimum of 4-6 years' successful experience in a customer focused position.
Demonstrated interpersonal flexibility, strong oral and written communication.
Ability to work in cross functional teams.
Strong organizational skills with the ability to prioritise work based on business needs.
Proven ability to exercise good judgement.
Reputation of being results and quality driven.
Proficient keyboard and computer skills including excellent knowledge of Excel and MS Word, or equivalent spreadsheet, and word processing applications.
Ability to digitise and accurate, particularly in relation to data integrity.
Working knowledge of SAP or similar order management and processing systems.
What are some of our benefits of working at Baxter?
Competitive total compensation package
Professional development opportunities
High importance placed on work life balance
Pension
Health Insurance
Life Assurance
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Equal Employment Opportunity
Baxter is an equal opportunity employer.
Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us and let us know the nature of your request along with your contact information.
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IDA Business Park | Johnstown | Navan | Co.
Meath | Ireland
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