Radisson RED Galway is a new and exciting addition to Galway City. It is the first Radisson RED property in Ireland and a welcomed addition to the city. Just like its sister properties; Radisson BLU Royal Hotel, Dublin, Dublin Royal Convention Centre and Velvre Spa, Radisson RED Galway has its own distinct personality. We are searching for an ambitious and charismatic Guest Relations Concierge to join our team at Radisson RED Galway. Radisson RED Galway is a hotel that reflects Galway's personality; combining urban energy, modern comforts, a love for the arts and a welcome like no other. The hotel will enhance the spirit through art, music and fashion with connectivity, passion and flair. Innovation is our heartbeat. Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. Radissons overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos. About The Role: Radisson RED is on the lookout for a Guest Relations Concierge to join our buzzing front office team. If youre all about delivering top-notch service with a side of flair and fun, we want you to help us redefine the front desk experience with us Your mission is to create us create a seamless and vibrant experience that keeps our guests coming back for more Youll bring your A-game to every shift, making sure our lobby is lively, welcoming, and always on point. Were looking for someone with a proven track record in front office and exceptional communication skills. You should be a proactive problem-solver, a people person, and a hospitality pro who knows how to keep things running smoothly and guests smiling. If youre ready to bring your energy and expertise to Radisson RED, we want to hear from you Roles & Responsibilities: Serve as the main point of contact for hotel guests, providing exceptional customer service and ensuring a seamless guest experience. This role involves assisting guests with reservations, recommendations, transportation, and any special requests to enhance their stay. Greet guests warmly and provide personalised assistance throughout their stay. Offer information about hotel services, local attractions, dining options, events, and transportation. Handle guest requests, such as restaurant reservations, tour bookings, ticket purchases, and special arrangements. Coordinate with housekeeping, front desk, and other departments to fulfill guest needs. Assist with luggage storage, deliveries, and arranging transportation (taxis, rental cars). Manage and respond to guest inquiries via phone, email, or in-person. Maintain an updated knowledge of local events, entertainment options, and key tourist spots. Resolve guest concerns efficiently and professionally to ensure a positive experience. Process payments, issue receipts, and manage billing for concierge services when necessary. Uphold hotel standards and ensure a high level of guest satisfaction. Qualifications & Skills: Previous experience in a customer service, hospitality, or concierge role preferred. Excellent communication and interpersonal skills. Strong knowledge of local attractions, restaurants, and entertainment options. Ability to multitask, stay organized, and work under pressure. Proficiency in reservation systems and hotel management software is a plus. Professional appearance and a friendly, welcoming demeanor. Fluency in multiple languages is a plus. Work Environment & Schedule: May require working evenings, weekends, and holidays based on hotel occupancy and guest needs. Role involves standing for extended periods and occasional lifting of luggage or other items. What can Radisson RED Galway offer you: - Competitive salary - Ability to progress your career - Meals on duty - Employee and Friends and Family discounts available within the group (Radisson RED Galway, Radisson BLU Royal Hotel, Dublin, Velvre Spa, and Radisson Group Hotels) Be part of the REDvolution where as our Creative you are REaDy to: Lend a helping hand, making sure that every job we undertake is delivered with personality and flair to the highest standards Be part of a team that places the guest at the heart of everything we do, creating personal and memorable moments Take pride in what you do, be on hand to make sure that what needs to be done is done well Collaborate with others, learn and grow from the experience, developing your own skills for future success Creatively work with others to deliver on the goals and targets that we have set ourselves Build meaningful and rewarding relationships whilst promoting the company culture and values Stay Safe, ensuring adherence and compliance to all legislation and due diligence requirements ARE YOU? One to impress? Dynamic? Love people interaction with the skill to mix it up Innovative? Creative with a positive mindset, love a challenge where you know there is a solution Engaging and self-motivated? Genuine? Want to be yourself? We love that and wont change that, promise At Radisson Hotel Group we believe that people are our number one asset As one of the worlds largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us. What are you waiting for? Come join us and make REDthe place to be Skills: Guest Relations Local Knowledge Full Drivers License Communication Skills Benefits: Global Discounts Meals on Duty Staff Discounts Training and Development