Full job description Join AA Ireland as a Breakdown Assistance Customer Service Agent!
We're looking for customer-focused problem solvers to support our 24/7 breakdown assistance service.
This is a permanent, full-time, hybrid role with fully paid training and career growth opportunities.
If you have strong communication skills, a passion for helping people, and can think quickly under pressure, this could be the perfect role for you!
What We Offer: Annual base salary of €26,400 + shift premiums (OTE €28,000-€30,000 in year 1).
Clear career progression with our Agent Career Framework!
Advance from €26,400 to €42,000 within 2 to 2.5 years through performance and industry experience.
Hybrid work eligibility post training 20 days annual leave + 2 company days Exclusive discounts on AA insurance & free AA membership Pension contributions Subsidized FlyeFit Gym membership Three Ireland mobile discounts Health insurance discounts Fully paid family leave (maternity/paternity/adoptive) Income protection & life cover Education support for Insurance qualifications Bike-to-Work & TaxSaver commuter schemes Employee Assistance Programme Busy Sports & Social Club About You: We're looking for a Customer Service professional with: At least 1 year of experience in Customer Service At least 1 year of experience in a Contact Centre (preferred) Excellent communication & problem-solving skills Ability to stay calm & think fast in urgent situations Strong teamwork, adaptability, and attention to detail Commitment to growing your career with AA Ireland A strong work ethic & results-driven mindset Your Role as a Customer Service Agent: Assist AA Members & customers with roadside breakdown assistance Work flexible shifts, including days, evenings, weekends & public holidays Deliver excellent customer service, meeting KPIs and performance targets Create a positive first impression by being professional, friendly & helpful Handle objections & resolve issues, escalating complex cases when needed Contribute to process improvements and team success Be part of a team that truly makes a difference!
Apply today and start your career with AA Ireland.
Job Types: Full-time, Permanent Pay: From €26,400.00 per year Additional pay: Overtime pay Benefits: Additional leave Bike to work scheme Company events Company pension Employee assistance program Employee discount Gym membership Work from home Schedule: 8 hour shift Day shift Night shift Weekend availability Application question(s): This role is a full-time, permanent position (37.5 hours per week).
Are you available to work full-time?
The planned start date for this position is 26th May, 2025.
Please confirm whether you are available to start by this date.
This role will be based full-time in our Dublin 2 office during training.
Post training, it will transition to a hybrid model, but employees will still be required to travel to the office regularly.
Are you able to commit to regularly commuting to Dublin 2 as required?
This role involves shift work, and candidates must be fully flexible to work weekdays and weekends (Monday to Sunday).
Shift premiums will be paid for afternoon/ evenings shifts during the working week and for any weekend shifts.
The later shifts will also be worked from home.
Are you able to commit to this schedule?
Experience: Call Centre: 1 year (preferred) Work authorisation: Ireland (required) Work Location: Hybrid remote in Dublin 2, CO. Dublin Expected start date: 26/05/2025 To Apply Please forward your CV via the APPLY Now button below.