Your mission Role Overview Own the client relationship for a major utilities account and drive field performance.
You'll be the day-to-day contact for the client and the nationwide door-to-door team, aligning delivery to operational, regulatory and sustainability goals while meeting revenue targets.
What you'll do Client management Be the client's primary contact; build trusted, long-term relationships.
Run regular reviews on performance and service delivery; agree actions and growth plans.
Align solutions to regulatory, operational and sustainability objectives.
Field leadership Act as the point of contact for the field team; foster strong relationships across the network.
Drive daily sales performance, headcount and training quality to meet client targets.
Hold regular team reviews to surface improvements and share best practice Sales & Target-Driven Proven track record of achieving or exceeding sales targets and driving account growth.
Ability to manage multiple accounts and priorities simultaneously, maintaining a high level of attention to detail.
Commercial awareness (of the utilities market preferably) with the ability to anticipate changes in client needs.
Identify cross-sell and up-sell opportunities in utilities products and services.
Issue resolution Own escalations end-to-end; coordinate internally to fix root causes and prevent recurrence.
Reporting & insight Keep accurate activity, pipeline and contact records in the CRM.
Produce concise reports on account performance, market trends and forecasts for leadership.
Knowledge Stay current on our propositions, promotions and innovations.
Track utilities industry developments-regulation, sustainability and emerging tech.
Strong understanding (preferably) of utilities services, including energy supply, efficiency solutions, regulatory frameworks, and sustainability initiatives.
Your profile Experience 3+ years in account management, client services or sales (field sales experience essential).
Utilities/energy/ experience preferred.
Skills Excellent communication, relationship-building and stakeholder management.
Strong negotiation and presentation; able to explain complex solutions simply.
Organised, detail-driven and able to juggle multiple priorities.
Proven track record against sales targets with strong commercial awareness (utilities a plus).
Technical Proficient with CRM systems and Microsoft Office (Excel, Power Point).
Attributes Self-motivated, proactive and results-driven.
Team player who can also work independently.
Resilient under pressure; meets deadlines.
Adaptable in a fast-paced, changing environment.
Committed to delivering innovative, sustainable solutions for clients.
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