Job Description
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This role is responsible for handling guest enquiries, describing hotel rooms and services, and responding to queries in a warm and friendly manner. The ideal candidate will have strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
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Main Responsibilities
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* Handle guest enquiries related to reservations.
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* Describe hotel rooms, services, and facilities accurately.
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* Respond to guest enquiries warmly and professionally.
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* Familiarize yourself with travel agents and company coordinators.
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* Proactively sell hotel rooms at the best possible rate.
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* Answer switchboard calls and direct them appropriately.
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Benefits
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The benefits of working in this role include:
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* Opportunities for growth and progression.
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* Free leisure centre membership.
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* Discounted rates for FBD Hotels and Resorts.
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* Employee Assistance Programme and Wellness initiatives.
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* Affinity discount with FBD insurance.
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* Free parking on site.
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* Meals provided on duty.
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* Employee referral incentive scheme.
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* Social team events.
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* Flexible working hours.
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* Excellent working environment.
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Requirements
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To succeed in this role, you will need:
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* Flexible working hours.
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* Experience with Opera is desirable.
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* Strong administration skills.
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* Highly motivated with a positive attitude.
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* Leadership, time management, and organisational skills.
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* Attention to detail.
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What We Offer
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We provide:
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* A supportive work environment.
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* Opportunities for career growth and development.
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* Competitive salary and benefits package.
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* Recognition and rewards for outstanding performance.
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Responsibilities
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Your responsibilities as a Reservations Supervisor will include:
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* Handling guest enquiries related to reservations.
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* Describing hotel rooms, services, and facilities accurately.
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* Responding to guest enquiries warmly and professionally.
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* Familiarizing yourself with travel agents and company coordinators.
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* Proactively selling hotel rooms at the best possible rate.
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* Answering switchboard calls and directing them appropriately.
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Key Requirements
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To be successful in this role, you will need:
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* Flexible working hours.
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* Experience with Opera is preferred but not essential.
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* Strong administration skills.
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* Highly motivated with a positive attitude.
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* Leadership, time management, and organisational skills.
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* Attention to detail.
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Why Join Our Team?
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We are committed to creating an inclusive work environment where every employee can thrive and develop their careers. Our values include respect, teamwork, creativity, and a can-do approach, ensuring we deliver exceptional guest experiences and achieve our goals together.