IT Airport Engineer – Dublin Airport
Working as an Airport Engineer, you’ll provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, which may occur.
Key Accountabilities
Carry out regular routine and preventative maintenance on passenger processing equipment.
Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs.
Troubleshoot and resolve all airline host and connectivity issues.
Maintain a high level of communication at all times with colleagues and senior staff and provide timely updates to the Global Service Desk.
Resolve any issues escalated by Airport Technicians to ensure customer SLAs are met.
Offer support, on‑site training and coaching to the Airport SSK engineer.
Identify and advise on spares required via the Global Service Desk.
Carry out regular floor‑walking and proactive line‑of‑sight checks to identify and resolve issues before they are raised.
Requirements
Good knowledge and experience in Microsoft Desktop software.
Understanding of network protocols, server hardware and configurations or other IT qualifications.
CompTIA A+ (desirable).
Self‑motivated with a willingness to learn and adapt to change.
Good verbal and written communication skills.
Open to working on a fixed‑term contract.
Benefits
Work in a critical and fast‑paced environment at a major international airport.
Supportive and collaborative team committed to professional development.
Competitive compensation including shift allowances and a comprehensive benefits package.
Career growth opportunities within a leading IT support provider in the aviation sector.
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