Operations Manager
This is a managerial position responsible for overseeing daily operations, managing a team of technicians, drivers, and support staff. The ideal candidate will have leadership and team management skills, as well as experience in process improvement and project management.
Key Responsibilities:
* Develop and implement operational strategies aligned with business goals
* Lead strategic initiatives to improve efficiency and profitability
* Establish KPIs and report on performance metrics
* Plan long-term operational strategies
* Continuously improve processes, implement lean practices
* Manage resources, technology, and supply chain operations
* Create a positive team culture, motivate staff, and address performance issues
* Ensure clear communication and operational flexibility
* Oversee staffing, scheduling, and workforce planning
Quality Control & Compliance:
* Implement quality assurance procedures
* Ensure regulatory compliance and risk management
* Prioritize sustainability with eco-friendly materials and design
Customer Relationship Management:
* Foster a customer-centric culture
* Monitor satisfaction and resolve complaints
Logistic Fleet and Staff Management:
* Manage delivery schedules and routes
* Supervise teams and coordinate with sales and projects
* Create driver schedules, monitor performance, and handle incidents
Requirements:
* Leadership and team management skills
* Process improvement and project management experience
* Inventory and quality assurance expertise
* Strong problem-solving and collaboration skills