My Irish Cousin is a fast-growing, Irish-owned car rental company dedicated to providing stress-free, all-inclusive car hire experiences across Ireland. We pride ourselves on exceptional customer care, transparent pricing, full coverage insurance (zero excess), no hidden fees, and a warm, family-like approach that has earned us recommendations in guides such as Rick Steves' Ireland. Our mission is to make every traveller's journey in Ireland memorable for the right reasons.Role OverviewWe are seeking a friendly, organised and customer-focused individual to join our small, dynamic team. This is a multifunctional role combining frontline customer service with essential back-office administration. The ideal candidate is someone who enjoys helping people, thrives in a busy environment, and is comfortable switching between phone/email support and administrative tasks.This is initially a part-time position with genuine potential to grow into a full-time role as the business continues to expand.Key ResponsibilitiesCustomer ServiceRespond promptly and professionally to customer inquiries via email, phone, live chat and booking system messagesProvide accurate information on vehicle availability, pricing, insurance options, pick-up/drop-off locations, age policies, cross-border travel (Northern Ireland), and all-inclusive coveragePrepare and send personalised quotes and booking confirmationsHandle booking modifications, cancellations and special requestsResolve customer issues and complaints calmly and efficiently (pre-rental, during rental and post-rental)Follow up with customers after rentals to gather feedback and build loyaltyMaintain a warm, welcoming "Irish hospitality" tone in all communicationsAdministration & OperationsAccurately record and update bookings, customer details and rental information in our CRM / booking systemManage daily admin tasks: filing, data entry, document preparation, invoicing supportTrack and organise customer feedback, reviews and testimonialsAssist with scheduling vehicle pick-ups/drop-offs and coordinating with suppliers/partnersHelp prepare simple reports (e.g. weekly booking summary, customer trends)General office support and ad-hoc tasks to keep operations running smoothlyEssential RequirementsExcellent written and spoken English (additional European languages an advantage)Strong customer service skills with a genuinely friendly and patient mannerVery good telephone and email etiquetteHighly organised with strong attention to detailComfortable using computers, email, Google Workspace / Microsoft Office and learning new systems quicklyFlexible availability – must be able to work some weekendsRight to work in Ireland / EU work entitlementReliable, proactive and able to work independently as well as part of a small teamDesirable (but not essential)Previous experience in customer service, tourism, hospitality, travel, car rental or admin rolesFamiliarity with booking/CRM systemsKnowledge of Ireland tourism, driving routes and car rental processesExperience handling customer complaints or difficult situationsBasic understanding of social media for businessWhat We OfferCompetitive hourly pay + potential performance bonusesGenuine opportunity to grow into a full-time positionFriendly, supportive small-team environmentFlexible working hours (with advance scheduling)Chance to be part of a growing Irish-owned business with a strong reputationTraining provided on our systems and processesHow to ApplyPlease send your CV and a short cover letterWhy you'd like to work with My Irish CousinYour availability (especially weekend flexibility)A brief example of great customer service you've provided in the pastMy Irish Cousin is an equal opportunities employer.Job Types: Part-time, PermanentPay: €16.50 per hourExpected hours: 20 – 30 per weekBenefits:FlexitimeWork from homeWork Location: Hybrid remote in Malahide, Swords, CO. Dublin