Job Overview
We are seeking an experienced and motivated Key Customer Experience Manager to join our team. As a Key Customer Experience Manager, you will play a crucial role in ensuring exceptional customer service during stays.
Key Responsibilities:
* Engage with guests and act upon feedback to improve the overall customer experience
* Assist in training team members on Standard Operating Procedures (SOPs) to ensure consistency in service delivery
* Anticipate guest needs and proactively manage expectations to exceed customer satisfaction levels
* Support the Operations Manager in achieving hotel goals and objectives
* Motivate and create an engaging work environment that promotes excellent customer service
* Have excellent product knowledge and enjoy sharing this with guests
Requirements
To be successful in this role, you will need to possess:
* Excellent communication skills to effectively interact with guests and team members
* A self-motivated and positive attitude to drive results and achieve goals
* A passion for hospitality and exceptional customer service
* Flexibility with hours and ability to own transport
* Strong interpersonal, leadership, time management, and organisational skills to lead by example