Leadership Role: Helpdesk Supervisor
Oversee an expanding IT support team providing front-line assistance to a large user base.
* Supervise Level 1 and Level 2 support teams, offering coaching and performance management guidance.
* Ensure timely incident resolution and escalate high-priority issues as needed.
* Oversight of daily ticket queue management and workload distribution to optimize productivity.
* Support onboarding activities including device setup and user provisioning to enhance the overall user experience.
Required Experience:
Minimum 3 years' experience in IT support, with supervisory or senior analyst responsibilities. Strong understanding of Active Directory, O365, endpoint devices, and networking fundamentals is essential for success.