Overview
Reservations Sales Agent - German Speaking role at Staycity Group. Location: Dublin. Position: Reservations Sales Agent - German Speaking (full-time permanent).
Staycity is looking for a Reservations Sales Agent - German Speaking to join their Reservations Team in the Dublin Head Office on a full-time permanent basis. This is an opportunity to join the reservations team of Europe’s leading Aparthotel provider. Staycity offers a fun, fast-paced, team‑orientated culture with a strong emphasis on collaboration and employee welfare.
You will be dealing with customers both internally and externally; our ideal candidate would have a strong customer focus. Staycity offers a competitive package, as well as opportunities for growth and advancement.
Staycity Group’s expansion is underway under two brands – Staycity Aparthotels and Wilde Aparthotels by Staycity.
Key responsibilities
* Manage and process all inbound sales and reservations enquiries from various channels, and answer customer/agent enquiries.
* Make and amend reservations, gather lead enquiries for the Sales team, confirm group reservations.
* Report daily sales and performance indicators.
* Qualify sales needs and, where possible, set up calls and meetings for city Sales Managers.
* Undertake sales research to assist the sales team in identifying and developing new leads.
* Provide quality customer service as the first interaction with Staycity to ensure a pleasant and easy experience.
Qualifications and skills
* Fluent English and German, both written and spoken.
* Proficient in Word and Excel; experience with Opera PMS is preferable.
* Ambitious with excellent customer service skills, strong telephone manner, and attention to detail.
* Organised, target-driven, with the ability to prioritise workload effectively.
* If you are the right fit, click ‘apply’ now. We’d love to hear from you!
Benefits
* Paid maternity, surrogacy, adoptive & paternity leave.
* Comprehensive health and dental Insurance – from day 1.
* Annual leave: 25 days (plus Christmas Eve and Good Friday).
* Matched pension contributions.
* Competitive bonus.
* Staff rates: From €25 per night.
* Education: Role-relevant higher-education expenses, including tuition and books.
* Volunteer days: 2 paid volunteer days with registered charities.
* Employee Assistance Program (EAP) for you and your family.
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Hospitality
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