Respond is seeking a Head of Service Quality & Insights to lead strategic development and delivery of service performance analytics, customer insights, and quality assurance. Located in Dublin, this hybrid position requires strong leadership and at least 8 years of experience in service operations. Key responsibilities include overseeing data integrity, driving improvements, and engaging stakeholders. Proficiency in performance reporting tools, particularly Power BI, is essential. The role offers the chance to significantly impact housing services across Ireland.
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