Posted: 18 June
The role
Loss Prevention Investigator 1
The Retail Loss Prevention team supports our shop‑based colleagues across the UK and Ireland, mitigating actual and potential risks to the business, protecting our colleagues and customers, investigating fraud and minimising financial loss. Supporting more than 550 shops across the UK and Ireland, the team works closely with Retail Operations, Compliance, Employee Relations, external agencies and third‑party suppliers. The team plays a vital role in reducing financial loss, protecting margin, supporting regulatory standards and responding to the day‑to‑day challenges faced across a lively retail betting estate.
Hybrid Working Approach
Working from home
Field‑based shop visits
A minimum of two days per week either in the office or completing field activity
Occasional planned travel to Dublin, Leeds or London
Occasional evening or weekend phone support when required
What You’ll Do
Build trusted, collaborative relationships with Retail District Operations Managers, shop teams and key stakeholders to mitigate risk, loss prevention and review of margin as well as to provide support
Conduct investigations into all alleged acts of misconduct or non‑compliance with regulatory standards whilst always maintaining appropriate ER practices
Conduct shop‑based Compliance & Loss Prevention audits during shop visits to identify and failings and drive continuous improvement
Liaise with the Gardai around investigating theft, robberies and criminal behaviour ensuring evidence packs are produced and submitted to the required standards
You will also play a pivotal role in preparing the Irish retail estate for the evolving regulatory landscape following the establishment of the Gambling Regulatory Authority of Ireland (GRAI)
How You’ll Do It
Experience or in‑depth knowledge of the role of a retail loss prevention investigator, ideally across a multi‑site customer‑facing operation
Ability to collate, assess and present complex data in a way which identifies key trends and exceptions
Strong decision making and prioritisation skills
Excellent written and verbal communication skills
Experience working with third party suppliers and external agencies
What’s On Offer
Unlimited Holiday
Annual Bonus
Car allowance
£/€1,000 learning fund
€250 Wellbeing fund
Pension contribution scheme
Private healthcare
Hybrid Working – Minimum 2 days in Office or field based per week
Access to thousands of Udemy courses
Invest via the Company Sharesave Scheme
16 Hours paid volunteering each year
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
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