Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.What's the opportunity?As a Senior Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.What will I be doing?Evangelize our product by spearheading the growth and adoption of Intercom across our Senior Mid-Market segmentManage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approachProvide timely and accurate forecasts and clear visibility on revenue performanceMaintain up-to-date knowledge of our evolving products and processesCreate your own demonstrations, tailored to client needsEngage in team development and mentoringRepresent the voice of the customer to cross-functional partners, including Marketing and ProductContribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the teamWhat skills do I need?5+ years experience as an Account Executive3+ years of SaaS experience selling similar productsStrong sales instincts and track record hitting and exceeding quotaExceptional written and verbal communicationComfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizesAbility to close net new business in a competitive landscapeExhibits a growth mindset, intellectual curiosity, and ambitionBenefitsCompetitive salary and equity in a fast-growing start-upWe serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchenPension scheme & match up to 4%Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependentsFlexible paid time off policyPaid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved onesIf you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage tooMacBooks are our standard, but we also offer Windows for certain roles when needed.Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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